How Columbia Basin Hearing Center Found a Partnership to Scale With Their Growth

Columbia Basin Hearing Center, a leading hearing solutions provider in the Northwest, is well-known for its integrity, compassion, and exceptional service. In a recent interview, owner Dr. Shannon Marie, Au.D. shared her journey of finding a reliable provider to help manage and grow her business and how Account Sense became a trusted partner.

When her needs began to outgrow her current provider, Dr. Shannon Marie knew she needed to find a new accounting firm. Columbia Basin Hearing Center had evolved from a mom-and-pop business to a small corporation, and the business’ increased complexity required more insightful advice and proactive attention.

"Our previous accountant only met with us once a year to discuss taxes, with no feedback, planning, or consistent communication," says Dr. Shannon. "We needed more than just tax filing help; we needed a proactive financial partner that provided a big-picture perspective."

Account Sense started by assessing Columbia Basin Hearing Center's financial health. This comprehensive evaluation revealed some gaps in their financial processes that required immediate attention.

"From the start, Account Sense has communicated with us consistently and thoroughly," Dr. Shannon notes. "We get real-time insight on the financial pulse of the business and when we have questions, we receive immediate, constructive feedback."

During Dr. Shannon’s transition to sole ownership, Account Sense stepped in to provide much-needed stability. Their team assumed the role of CFO, addressed existing issues, and trained new staff, ensuring the business could improve efficiency and grow into new areas and markets.

"The Account Sense team is fantastic. They are familiar with our industry inside and out and offer innovative ideas that benefit our growth. They are responsive and ethical, and their quality of work is unmatched," says Dr. Shannon. "They even assist with tasks outside of pure accounting and finance to ensure our operations run smoothly."

The partnership with Account Sense has delivered impressive results for Columbia Basin Hearing Center. Dr. Shannon now feels 100% confident in her company's finances.

"I attended medical school, not business school, but Account Sense has taught my internal team and me everything we need to know," Dr. Shannon explains. "I know we have the right people in the right place, and there's peace of mind in knowing our financials are accurate and transparent."

The collaboration has also paved the way for future growth. Dr. Shannon plans to expand and add more locations, and she trusts Account Sense to support these goals.

"As we expand, it's reassuring to have an outsourced team that can continue to grow with us," Dr. Shannon says. "I would absolutely recommend them to other small businesses. They step in to get your finances where they need to be and provide you with the knowledge to understand your financial position and run your business more successfully."